ACCOMMODATION POLICY
Time of arrival in the room (check-in) : 2:00 pm | Time of departure from the room (check-out) 11:00am.
Reservation Policy
A prepayment is required to complete the reservation. In the first stage of the process you will be sent a provisional confirmation, which will contain all the details of your reservation and the amount of the deposit. Finally, after the payment of the deposit, the reservation will be confirmed.
Payment Policy
Advance payments can be made by bank transfer within three days of booking.
Please check the provisional confirmation e-mail carefully regarding the payment due date.
Final confirmation of the reservation is provided with the payment of the deposit.
If payment is not made as scheduled, the reservation will be automatically canceled without notice.
Cancellation, amendment and no-arrival policy
A request to cancel or change a confirmed reservation is only accepted in writing via e-mail.
The following cancellation/modification rules apply:
The deposit is fully refundable if the cancellation is made 30 days before the scheduled arrival.
The deposit is non-refundable if the cancellation is made less than 30 days before the scheduled arrival or in case of no-show.
Late arrival is charged with 100% of the overnight stay.
In the case of early departure, an additional charge equal to 50% of the total cost of the unrealized, but agreed, overnight stays applies.
Finally, every possible effort will be made to reallocate the apartments and refund, according to the reallocation, part or the total amount paid in order to reduce the damage of the customers from late cancellations.